This Refund and Cancellation Policy ("Policy") governs the manner in which UME Innovations Pvt Ltd ("Company", "we", "us", or "our") handles refunds and cancellations for the software products and services ("Services") offered on our website.
1.1.1 We offer refunds only under the following conditions:
If the software product fails to perform as described or as expected.
If you experience technical issues that we are unable to resolve within a reasonable time frame.
If you accidentally purchased the wrong product and notify us within 24 hours of the purchase
Refunds will not be granted in the following circumstances:
After 30 days from the purchase date.
If the product has been used extensively or modified.
If the product was purchased on a promotional or discounted price.
If the issue is due to your failure to meet the minimum system requirements.
1.3.1 To request a refund, please contact our customer support team at support@umeinnovations.com, with your order details and the reason for the refund request.
1.3.2 Once we receive your refund request, our team will review it and notify you of the approval or rejection of your refund within 7 business days.
1.3.3 If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within 14 business days.
2.1.1 If you have purchased a subscription-based service, you may cancel your subscription at any time by contacting our customer support team at support@umeinnovations.com
2.1.2 Cancellations will take effect at the end of the current billing cycle. You will not be charged for subsequent billing cycles, but no refunds will be issued for the current billing cycle.
2.2.1 For one-time purchases, cancellations are not applicable as the product is delivered immediately upon purchase.
If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at:
Email: support@umeinnovations.com
Phone: +91-9930934006
Address:UME Innovations Pvt Ltd, 712, Ghanshyam Enclave, Link Road, Kandivali West, Mumbai – 400067. India
By purchasing our products or services, you agree to this Refund and Cancellation Policy. We reserve the right to modify this Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.